Frequently Asked Questions

We have listed answers to the most popular questions we receive. To find out more visit and phone our team direct.

Q: What is a plumber?

A: A plumber is trained professional who deals specifically with installation, repair and maintenance of water pipes and drains.

Q: What qualifications does a plumber need?

A: A professional plumber in Queensland is required to be licensed. To obtain a plumbers license you’ll need to have completed a CPC32413 – Certificate 3 in plumbing. For purposes of registration as a plumber, you’ll be required to produce certificates of traineeship and apprenticeship from the Traineeship and Apprenticeship Management Board (TAM). You should also possess all relevant copies of your qualifications, plus a certified Statement of Attainment copy.

Q: Are you a qualified plumber?

A: Yes, every plumber is fully qualified to operate in Queensland. You can use the Queensland Building and Construction Commission’s License Search to find plumbing contractor license numbers.

Q: Why should I hire a licensed plumber?

A: A plumber’s license is proof that they are educated and recognised by the Queensland Government. Licensed plumbers are experienced and insured. Insurance provides customers peace of mind, in the event that something goes wrong. There are certain plumbing laws and codes in Queensland which must be followed. Working in the plumbing industry without a license is illegal.

Q: Can I un-blocked a toilet myself?

A: If you have a blocked toilet you can try using a standard plunger, available at most hardware stores. If this does not work, we recommend seeking help from a plumber.

Q: Can you fix blocked drains?

A: Yes. We are the experts at un-blocking drains and pipes. We also use infra-red cameras to indentify the cause of the blockage.

Q: Do you have an emergency plumber?

A: Yes. We have a plumber on call 24 hours a day, 365 days a year. If you have an emergency please call our after hours hotline.

Q: How do I find a reliable plumber?

A: The best advice we can give is ask your friends and family. Nothing beats personal testimonials. Alternatively try using and search for a plumber in your local suburb or city. Read reviews and check their social media pages for recent activity.

Q: What is the cost of plumbing?

A: Hourly rates range between $100 and $150. These prices vary depending on experience. Some plumbing contractors will charge a call out fee ranging between $60 and $100 if working after hours.

Q: Do you offer free quotes?

A: Absolutely, with no obligation. If you would like a price visit our quote page and send us your information.

Q: Do you offer a warranty?

A: Yes, our high end jobs are handled with utmost professionalism, and to maintain our policy of providing customers with value for their money, we offer a warranty of varied duration provided they keep their side of the bargain.

Q: What areas do you service?

A: We service all areas of the Gold Coast in South East Queensland. Suburbs include Ashmore, Burleigh Heads, Oxenford, Runaway Bay, Southport, Nerang, Broadbeach, Ormeau, Coomera, Parkwood, Surfers Paradise, Robina, Main Beach, Helensvale, Yatala, and surrounding areas.

Q: What are your operating hours?

A: Our office hours are 9am and 5.30 pm – Monday to Friday. Emergency services are available 24 hours a day.